Boost Support Efficiency with Advanced Tools
Manage all your conversations and users in one place. Simplify your workflow and focus on connecting with customers through Chat Board. Ready to begin?
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Manage Conversations Efficiently
Centralize your conversations with our intuitive interface. Easily search, delete, and manage messages while tracking user status in real-time.
- Delete messages
- Download conversations
- Search conversations
- View online and typing status
Knowledge Base
Enhance customer support with a multilingual knowledge base. Quickly create a help center accessible from a dedicated page or within the chat.
- Dedicated articles page, demo here
- Searchable article widget
- Category organization
- Multilingual support
Advanced Message Editor
Craft perfect messages with over 3000 emojis and markdown syntax. Send voice messages and attach media files effortlessly.
- Text formatting and markups
- 3000+ emojis
- Media attachments
- Voice messages
Saved Replies
Save time with predefined responses. Use saved replies for repetitive tasks and ensure consistent communication. Save Rich Messages and custom content.
- Insert with keyboard shortcuts
- Reuse saved messages
- Save custom content
- Save Rich Messages
Organize with Departments
Streamline your support by assigning conversations to specific departments. Set up transfer rules to ensure conversations reach the right agents.
- Department email notifications
- Update conversation departments
- Restrict conversation access
Comprehensive Notifications
Keep visitors engaged with a full suite of notifications.
Email Notifications
Notify users and agents via email for every new message.
Push Notifications
Send push notifications for new messages to users and agents.
Desktop Notifications
Alert users and agents with desktop notifications for new messages.
SMS Notifications
Send SMS alerts to users and agents for each new message.
Flash Notifications
Update the browser tab title for new messages.
Sound Alerts
Play a sound for every new message received.
Red Counter
Display a red circle indicating unread messages.
Agent and Admin Alerts
All notification types are available for agents and admins.
More Coming Soon
Stay tuned for more notification types in future updates.
Real-time Queue Management
Notify visitors of their queue position and waiting time in real-time. Automatically distribute conversations among available agents and set limits for concurrent chats.
- Real-time waiting time updates
- Set maximum concurrent chats
- Automatic updates
Efficient Routing and Agent Assignment
Assign conversations to available agents proportionally or allow users to select their preferred agent. Maximize efficiency with our advanced routing solutions.
- Fair auto-routing
- User-selected agents
Email Piping
Respond to user messages from your email inbox and convert emails to tickets. Users can reply to agents via email. No server-side configuration needed.
- Reply via email
- User email replies
- No server-side setup
Omni-Channel Support
Manage WhatsApp, Facebook, Telegram, text messages, emails, tickets, and chat messages all in one place. Streamline your communication workflow.
- Messenger
- Telegram
- Slack
- Text Messages
- Emails
Real-Time Translations AI App Required
Communicate with customers in their preferred language. Our system automatically translates messages between users and agents or chatbots.
- Two-way translations
- Real-time translations
- Multilingual chatbot
- Powered by Google Translate
Smart Reply AI App Required
Save time with AI-powered Smart Reply, which suggests quick responses to agent messages in real-time. Get suggestions in multiple languages from OpenAI and Dialogflow.
- OpenAI and Dialogflow suggestions
- Multilingual support
Message Rewriting AI App Required
Instantly improve and rewrite messages with our one-click rewriting feature powered by OpenAI. Ensure your messages are friendly and professional.
- Enhance message tone
- Powered by OpenAI
Spelling Correction AI App Required
Automatically correct spelling mistakes in real-time across all languages. This feature, powered by OpenAI, ensures error-free communication.
- Real-time corrections
- Multilingual support
Speech Recognition AI App Required
Convert audio messages to text instantly with OpenAI transcription technology. View the text alongside the audio player in real-time.
- Works with the translations feature
- Supports users, admins, and chatbots
Direct Messaging
Send real-time chat messages, emails, and text messages to users. Use custom merge fields for personalized communication and automate notifications.
- Supports emails, SMS, and text messages
- Send messages to multiple users
Comprehensive Reports
Gain insights into your chat and agent performance.
- Daily conversations
- Missed conversations
- Average conversation duration
- Registration count
- Subscribe and follow-up reports
- Daily visitors
- Daily leads
- Daily users
- Article searches and views
- Browser and OS usage
- Agent ratings
- Agent response time
- Average agent conversation time
- Countries and languages
- More features available and coming soon!
Agent Ratings
Gather feedback on live chat experiences to improve customer service. Check agent ratings and send post-chat messages for continuous improvement.
- Chat ratings
- Ratings report
- Post-chat messages and surveys
- Supports ticketing
Ticket Management
Provide instant customer support through embedded ticket areas on your website. Requires the Tickets app for integration.
Learn More
Offline Messaging
Display custom messages or banners when offline or during non-office hours. Personalize the experience to suit your needs.
- Various message types and designs
- Customizable timetable
- Disable agent checks
Additional Features
Chat Board offers a wide array of tools for businesses of all sizes.
Transcript
Download conversation transcripts as text files and share with users.
Automatic Routing
Automatically assign conversations to available agents.
Internal Notes
Add notes to conversations and chat with other agents.
Tags
Organize and categorize conversations with tags.
Agent Collision Detection
Prevent multiple agents from working on the same conversation.
Automatic Updates
Enjoy one-click and automatic updates for the plugin and apps.
Multilingual Platform
Panel available in 41 languages with options to add more.
Keyboard Shortcuts
Enhance productivity with efficient keyboard shortcuts.
Attachments and Media
Send multiple attachments and media files. View images in a lightbox.
Comprehensive Documentation
Access extensive documentation for additional help.