Improve agent efficiency with our innovative panel
Manage all conversations and users effortlessly in one shared space. Forget the distractions – it's just you and your customer, seamlessly connected through Chat Board. Ready to get started?
Conversation Area
Take a look at all the user conversation features we offer.
Manage Conversations
Easily manage your conversations in one place with our user-friendly interface. Search for conversations and users in real time, and enable your agents to reach out to online visitors before they even start a chat.
- Archive - delete conversations
- Download conversations
- Search for conversations
- Proactive chats
Saved Replies
Save precious time and avoid the headache of repeating tasks. With saved replies, you won't have to type the same messages over and over again. You can also save Rich Messages and custom content for even more efficiency.
- Insert by keyboard shortcut
- Save and reuse messages
- Save custom content
- Save Rich Messages
Message Editor
Create the perfect message using over 3000 emojis and format your text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files with just one click.
- Text formatting and markups
- 3000+ emojis
- Multiple attachments
- Custom HTML
Departments
Organize conversations and assign agents to specific departments. Set transfer rules to ensure your conversations always land in the right hands. Route conversations efficiently and send department-specific email notifications.
- Department email notifications
- Update conversations department
- Restrict access to conversations
Real-time Queue
Notify visitors of their position in the queue and waiting time in real-time. Automatically distribute conversations among all available agents and set limits on concurrent chats.
- Waiting time and queue position
- Set max concurrent chats limit
- Updates in real-time
Multi-users Direct Message
Send direct chat messages, emails, and text messages to your users in real-time. Personalize every message with custom merge fields and automate notifications for seamless communication.
- Support for emails, sms and text messages
- Send messages to several users
Automations and Triggers
Run multilingual automatic tasks when your specified conditions are met. You can show a pop-up, send a message, change the chat design, and more. Set conditions based on user country, page URL, and other criteria.
- Automatic pop-ups, messages, emails, sms, and design changes
- Lots of conditions. View all of them in the Dahsboard
User Management
Easily manage user and agent information on the fly
Manage Users and Agents
Keep your most important customer data in one place. Create new users on the fly, edit existing ones, limit agent privileges, and view or edit user details directly from your conversations.
- Create new users and agents
- Edit or delete users and agents
- Delete bulk users
- Manage privileges
Find, Sort and Filter
Search for users by name, email, or any other custom field, and sort and filter them instantly from the user table. View and engage online users by sending the first message.
- View online users
- Sort users by name, email and more
- Search for users
- Filter users
Get to Know Your Customers
Improve customer support with enriched data, automatically gathering useful information about the user. From country to local time, context is key – and our goal is to keep your customers happy in the long term.
- User OS and browser
- User location with map
- User IP, local currency and more
- User local time and current page
Reports Section
Get an overview of how chat and your agents are performing
- Daily conversations
- Missed conversations
- Average conversations time
- Registrations count
- Subscribe and follow-up reports
- Daily visitors
- Daily leads
- Daily users
- Articles searches and views
- Browsers and operating systems
- Agents ratings
- Agents response time
- Average agent conversations time
- Countries and languages
- More available and more are coming!
Agent Ratings
Measure agent performance by collecting reviews and comments from users.
Email piping
Reply to messages directly from your email inbox, and users can do the same.
User Exports
Export selected users and all their details into a CSV file with just one click.
Attachments, Media and Lightbox
Send multiple attachments and media. Open and view images in a lightbox.
Responsiveness
Our panel is fully responsive on all smartphones and tablets.
Progressive Web App
Install it on a desktop, Mac, or mobile device and use it like an app.
Automatic Updates
All apps and plugins are automatically kept up to date in your account.
Multilingual Platform
The panel is ready to be translated into 19 languages, and you can even add your own.
Keyboard Shortcuts
Increase productivity and save time with keyboard shortcuts.
Documentation
Need a little help? Take advantage of our extensive documentation.
Routing
Automatically distribute conversations among all agents.
Internal Notes
Add internal notes to conversations and chat with other agents internally.