Policies and Procedures

Privacy Policy

This Privacy Policy explains what information we collect about you and why, what we do with that information, how we share it, and how we handle the personal information created, inputted, submitted, posted, transmitted, stored, or displayed by you, your Agents, and End-Users when accessing and using our Services. For the purposes of this Policy, our "Services" refer to the main plugin "Chat Board" and to any other "App" like Slack App or Dialogflow App. "Our Website" refers to https://chatboardapp.com/ and sub-domains. "We," "us," "our" refer to our company Eduhub Solutions. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services or Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of our Service and our Website.

What this policy covers:

This Policy covers the websites that link to this Policy, including https://chatboardapp.com/, and the Services to which you have subscribed, registered, or purchased.

What do we mean by personal information?

In this Policy, personal information means information relating to an identified or identifiable natural person, business, or legal entity. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity. Except as described in this Policy, Chat Board does not currently sell, rent, or loan any personal information to any third party, but Chat Board reserves the right to change this policy in the future and sell or rent any personal information to any third party at any time.

Personal information that you provide to us or that we collect

By subscribing to Chat Board App, you provide us with personal information. We do not currently process or share any of your personal data.

Conversations

The information is stored on our secure databases. We do not process or share any of your conversations.

Users

The information is stored on our secure databases. We do not process or share any of your conversations.

Other information

The information is stored on our secure databases. We do not process or share any of your conversations.

Slack

When you synchronize Chat Board with Slack (https://slack.com/) we collect the following personal information: team_id, channel_id, access_token, your website URL, Slack email, Slack name, and Slack profile picture of your Slack team members. This data is sent to us only once, when you sync Slack. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in our Terms of Service. By using Slack with Chat Board, your Slack messages, attachments, and any other content sent from Slack are sent to our server and routed back to your website. No data is stored on our server. If you don't want to share any data with us, please contact us at support@chatboardapp.com and we will help you configure Chat Board to use your own Slack integration. By using Slack you provide Slack with personal information, more details here.

Dialogflow and Google

When you synchronize Chat Board with Dialogflow (https://dialogflow.com/) to use the Dialogflow Bot, or Google services like language translation, we collect the following personal information: refresh token, email, picture, locale, profile picture. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in our Terms of Service. By using Dialogflow with Chat Board, only the Refresh Token (an alphanumeric string) is sent to our server. No other data is sent or stored on our server. If you don't want to share or send any data with us, please contact us at support@chatboardapp.com and we will help you configure Chat Board to use your own Dialogflow integration. By using Dialogflow you provide Dialogflow with personal information, more details here.

Messenger

When you synchronize Chat Board with Facebook Messenger (https://www.messenger.com/) we collect the following personal information: page token, page ID. By voluntarily providing us with Account Information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in our Terms of Service. By using Facebook Messenger with Chat Board, your Facebook Messenger messages, attachments, and any other message types sent from Messenger are sent to our server and routed back to your website. No data is stored on our server. If you don't want to share any data with us, please contact us at support@chatboardapp.com and we will help you configure Chat Board to use your own Facebook Messenger integration. By using Facebook Messenger you provide Facebook with personal information, more details here.

Other apps and integrations

When you synchronize Chat Board with other external services, you share information with the external service according to the external service's terms of service.

Data retention policy

The types of information covered in the policy are textual information like your email. We don't keep other types of data related to you.

Data archival/removal policy

We don't have a time limit for keeping your information, but you can contact us at any time via email at support@chatboardapp.com and request the permanent deletion of your information from our system and database. We will delete your information within 7 days from the day we receive your request.

Data storage

We store your information in our secure database. We don't share access to our database with any third-party entity.

Cookies / Tracking Technologies from your use of our website

We do not currently use tracking cookies. Our website may use cookies in the future for a variety of purposes. These cookies may provide us with information, including personal information, other information about devices and networks you utilize to access our Websites and Services, and information regarding your interactions with and on our website. For detailed information about the use of cookies on the website (including information about how you can control cookies), please read and review our Cookie Policy. Tags and scripts may be used on our websites or in emails. These assist us in delivering cookies, counting visits to our website, understanding usage and campaign effectiveness, and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service providers on an individual and aggregated basis. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our website or to display advertising based on your web browsing activity use LSOs such as HTML5 and Flash to collect and store information.

Log files from your use of our website

As is true with most websites and services, we gather certain information automatically and store it in log files. This information includes internet protocol addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data, as well as certain personal information such as user name, user email address, and other information that may be included in open textual fields. Our application log files are subject to the same strict data security policies and procedures as apply to the application databases for our Services. We may combine this automatically collected log information with other information we collect about you. We do this to improve the Services that we offer you, to improve marketing, analytics, or Website functionality.

Analytics Information from your use of our website

We collect analytics information when you use our website to help us improve it. We partner with a third party to either display advertising on our Websites or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our Websites and other sites to provide you advertising based on your browsing activities and interests. In our Services, analytics information may consist of the feature and function of the Service being used, the associated domain name, the username and IP address of your Agent or End-User (which may include personal information if the personal information was incorporated into the username), and additional information required to detail the operation of the function and which parts of a Service are being affected. The analytics information we collect may include elements of Service Data related to the function the Agent or End-User is performing. As such, the analytics information we collect may include personal information or sensitive business information.

How we use personal information

We use the personal information that we collect for a variety of purposes including to:

• Enable you and your Agents and End Users to access and use our Services;
• Process and complete transactions, and send you related information, including purchase confirmations and invoices;
• Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
• Provide you with information about services, features, surveys, newsletters, offers, promotions, contests, and events;
• Provide other news or information about us and our select partners; and send you technical notices, updates, security alerts, and support and administrative messages;
• Monitor and analyze trends, usage, and activities in connection with our Services and for marketing or advertising purposes;
• Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities;
• For other purposes about which we notify you.

Whom do I contact if I have any privacy questions?

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us by post or email:

By email:
support@chatboardapp.com

By postal mail or courier:
Eduhub Solutions
Kazlıçeşme, 245. Sk No:5
Zeytinburnu, 34303
İstanbul,
Turkey